CRM 2011 – Customize Address Views?

I have recently been working with a customer who asked if it’s possible to create new views for the out-of-the-box Address entity in CRM 2011 Online. I thought I would try this in the Chrome browser only to see that the “view toolbar” was not available, so I was unable to create a new view or modify the default view for the entity.

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The interesting thing about this problem is that if we look at the managed properties for the Address entity, it says that we can create new views.

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So how do we create a new view for this entity? We can open up the All Customer Addresses view and use the Save As option.

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I have customized the new view as shown on the screenshot below. After we save and publish, we should now see this view available on the Address entity.

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You could also create a new Address view by adding a sub-grid to a form and then select the “New” option on the view selector.

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